FAQs


A brand that promises best quality t-shirt from the house of Polp Nation.We help you answer all the questions you have in your mind. Please go through the links below, if you don't find the questions and answers you were looking for please contact us .

Ordering & Payment Information

How do I place an order?
How do I check my order status?
Can I order different color from those shown online?
Can I order any shirt size I want?
Do you offer one day delivery?
Are there any other charges I should know about?
What forms of payment do you accept?
Will I be charged sales tax?
What if I don't see the product online that I am looking for?


Product information

what is the fabric used in making your polo tees?
what size will fit me?
what features in your polo tshirt that makes it special?
what kind of fit do we get? what are the colors available now?


Shipping & Returns

What is PoloNation’s Shipping Policy?  
What is Polonation’s Fair Usage Policy? 
How can I check if PoloNation delivers to my PIN Code and COD availablity?  
How are orders placed on Polonation delivered to me? 
How much is shipping and handling? 
Does Polonation deliver products outside India? 
What if I am not happy with the final product? 
How can I get my order delivered faster? 
How do I cancel the order, I have placed? 
How do I create a Return Request? 
I requested for a return, When will the product be picked up? 
I requested for a return , When will I get the refund? 
Where should I self-ship the Returns? 
What is the return policy?  
What is the cancellation policy? 


Payments

How can I pay for my order at Polonation?  
How does the COD (Cash on Delivery) payment option work?
Where can I see the COD option?
What should I do if my payment fails?
What is Value Added Tax or VAT?
I am being charged VAT amount on my order?
If I return/cancel the purchased product will the VAT amount charged be refunded?


Customer Service

How do I contact customer service?



Ordering & Payment Information

How do I place an order?

How do I place an order?
I guess you are already in our website http://www.polonation.in

Step-01 :  In the menu bar go for the product you are looking for Men or Women.
Step-02 :  after you are in the collection page select your favorite color.
Step-03 :  click on the product you liked. You will reach the product page.
Step-04 :  Choose your size.
Step-05 :  Choose the quantity you want.
Step-06 :  Check for COD availability if you wish to go for COD option.
Step-07 :  then add to kart.
Step-08 :  Then you will be redirected towards the cart page.
Step-09 :  click on the Place Order button.
Step-10 :  you need to fill the required information and shipping address, if you are not registered you will be asked to register and once you have done that .
Step-11 :  at right side u can confirm your product as well as apply discount coupons.
Step-12 :  then u click on continue to shipping method to confirm your shipping address.
Step-13 :  click continue to payment button.
Step-14 :  choose your payment option Credit Card / Debit Card / Net Banking or COD (if applicable) ,click complete order button , and you will be redirected toward our secured payment gateway. Pay using ur credit, debit card or net banking.

Happy Shopping!.

How do I check my order status?

We will send you an email regarding your order status, if you have not received any email please contact us and we will give you the order status detail.

Can I order different color from those shown online?

The colors that are shown on the site are only available; we introduce new colors every 45 days so you can get updates of new colors in future.

Can I order any shirt size I want?

Our Clothing has size chart we would advise you to go to through the size that fits you the best. View size chart

Do you offer one day delivery?

For Now, we do have One-day delivery facility but in future, we will do it to places that can be reached from our ware house.

Are there any other charges I should know about?

No, we do not have any other charges.

Will I be charged sales tax?

No , the price come inclusive of Vat and taxes.so you will not be charged of any other taxes.

What if I don't see the product online that I am looking for?

If you do not see the product, you are looking for, it would have been out of stock, and in that case, we update our stocks every 45 days so you will see the product in stock in future. Or you can mail us at support@polonation.in


Product information

what is the fabric used in making your polo tees?

Polo Nation uses 100% natural cotton for making polo t-shirts, It has been knitted in pique designs. Which are comfortable to wear and gives you a soft feel with the skin.

What size will fit me?

We would suggest you to go to our size chart page, we have size charts for both men and women. To view the size chart view size chart

What features in your polo t-shirt that makes it special?

The features you will find in our polo t-shirts are:

  • 100% Cotton
  • Tag-less
  • Casual Fit
  • Short sleeves
  • Ribbed polo collar
  • Side seam vented
  • Pique Design
  • 13 Colors to Choose
  • Classic buttons
  • Short Button Placket
  • Embroided Branding

 

what kind of fit do we get?

Our polo tees come in Casual Fit for now, in future we are planning to get you in slim fit as well.

what are the colors available now?

Currently we have the following colors, for our each season we bring up with new colors; we will update you once we introduce new colors:

  • RED
  • ROYAL BLUE
  • DARK GREEN
  • GREY
  • WHITE
  • NAVY BLUE
  • YELLOW
  • LIGHT GREEN
  • ORANGE
  • WINE RED
  • BLACK
  • TORQUOISE
  • PINK

 


Shipping & Returns

What is PoloNation’s Shipping Policy?

We strive to deliver products purchased from POLONATION in excellent condition and in the fastest time possible. If you are purchasing it from polonation.in shipping will be completely FREE. Also, for all the subsequent purchases we will deliver the order to your doorstep free of cost. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

• If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on Myntra's Returns Policy. For accounts whose return behavior exceeds more than once a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value. *Order value is calculated after applying discounts/VAT or any other applicable charges.

What is Polonation’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 99 for all orders and disable cash on delivery (COD) option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

How can I check if PoloNation delivers to my PIN Code and COD availablity?

You can find out if Polonation delivers to your PIN Code using the courier serviceability tool available on the product page. enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How are orders placed on Polonation delivered to me?

All orders placed on Polonation are dispatched through our Logistics courier partners such as Indian Post, Delhivery, Xpressbees Etc.

How much is shipping and handling?

We offer FREE shipping all over india for any purchases, A minimal charge of Rs 49 shipping will be charged if you are returning or exchanging the product for the second time.

Does Polonation deliver products outside India?

No. At this point, Polonation delivers products only within India.

What if I am not happy with the final product?

If you are not happy with the product you can return it within 15 days of the product being delivered. We will arrange an return pickup for the product . Once we recieve the product we will issue your refund with in 5-7 business days.If you wish to exchange for the colors or size issues Please be free to contact us. We are available for you form 9 am to 7 pm (Mon to Sat). +91-8220666535 Or Send us an email at contact@polonation.in

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, We will give you an update on that .

How do I cancel the order, I have placed?

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online . To cancel the order please call us at +91-8220666535

How do I create a Return Request?

You can create a Return request by calling us at +91-8220666535 and our customer service will help you out with the return.

I requested for a return, When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

I requested for a return , When will I get the refund?

Refund will be initiated after we receive the item at our warehouse and it passes quality check. Refund time depends on the mode of the refund.

  1. NEFT - Time taken for the product to reach us plus 3 to 5 business days
  2. Online Refund – Time taken for the product to reach us plus 7 to 10 days

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

Genxlead Retail Private Ltd
Devapragasam Trade Centre, Madura Gardens
No.15/491, 2ND Floor, "A" Portion, Poonamalle High Road
Maduravoyal, Chennai- 600 095
Tamil Nadu, India

What is the return policy?

You can view our return policy here  View

What is the cancellation policy?

You can view our cancellation policy here   View .


Payments

How can I pay for my order at Polonation?

We support the following payment options at Polonation:

  1. Cash On Delivery (available in selected pin codes)
  2. Credit Card
  3. Debit Card
  4. Net banking
  5. Wallet

 

How does the COD (Cash on Delivery) payment option work?

<p " style="text-align: justify;">Once you opted for COD option, you have to pay at the time of delivery. Before opting for COD option, you have to check if this option is available at your location. Check this by going to the product page >> check COD availability >> submit your pin code >> click on check.

Where can I see the COD option?

You can see the COD option at payment page.

What should I do if my payment fails?

If you were trying to pay through online payments and it fails, the order will be considered cancel. This may happen due to various technical issues so we would suggest you to try again or contact us

What is Value Added Tax or VAT?

VAT is a kind of tax levied on sale of goods and services when these commodities are ultimately sold to the consumer. VAT is an integral part of the GDP of any country. While VAT is levied on sale of goods and services and paid by producers to the government, the actual tax is levied from customers or end users who purchase these. Thus, it is an indirect form of tax which is paid to the government by customers but via producers of goods and services. VAT is a multi-stage tax which is levied at each step of production of goods and services which involves sale/purchase. Any person earning an annual turnover of more than Rs.5 lacs by supplying goods and services is liable to register for VAT payment. Value added tax or VAT is levied both on local as well as imported goods.

I am being charged VAT amount on my order?

The price shown in the product page is inclusive of VAT. So you will not be charged of any VAT amount on your order.

If I return/cancel the purchased product will the VAT amount charged be refunded?

As we do not have extra VAT charged, the total amount will be refunded (if applicable) , if you cancel or return the product we will inspect it and refund you the full amount depending on the return policy.


Customer Service

How do I contact customer service?  Contact Us


Privacy

You can view our Privacy Policy here.  View Policy


Terms and conditions

You can view the Terms and Conditions here.  View T&C